S3 in Business: 3 – tunesafe.com

[Complete series]

Last time I introduced Tunesafe, a program that backs up your iTunes music library continuously, invisibly, automatically. That’s how the user sees it, but how do we actually provide the Tunesafe service?

First of all, let’s see how it would work if we did it all by setting up a server on the Internet at tunesafe.com.

Technical

On the Internet there is a site called tunesafe.com. On that site there is a space that is designated as yours and is accessible only to you. That space is intended to hold an exact image of your entire iTunes music library.

On your PC there is a program called Tunesafe. The Tunesafe program lurks quietly on your computer. Whenever there isn’t much going on, it goes into action automatically. You could configure it to work at night, or only in the day (if it’s a home computer and you’re at work), or whenever the computer has been idle for a while.

The Tunesafe program makes a picture of your iTunes world: what music tracks there are, what they contain, and what their names are. It asks tunesafe.com for a similar picture, compares the two, and if any changes are needed to bring tunesafe.com up to date, (such as uploading new music tracks), it makes them.

Uploads can take a long time (we’ll cover this in a later posting) so Tunesafe is happy to be interrupted whenever you need the computer for something else: the next time it wakes up, it doesn’t begin again from the beginning but continues from where it left off.

Once everything has been backed up, Tunesafe continues to wake up at intervals, to see if you’ve made any changes to your iTunes music library: if you have, it makes corresponding changes to your space on tunesafe.com, so that the backup is always up to date.

It looks to you as if everything is being handled by tunesafe.com, but behind the scenes, all the music is stored on Amazon S3, so the tunesafe.com server that we set up won’t need much in the way of data storage.

In the same way, although it looks to you as if your music is being uploaded to tunesafe.com, it doesn’t really pass through the tunesafe.com server at all but directly from your PC to the S3 servers. Thus tunesafe.com doesn’t need to have much data transmission capacity either.

Commercial

The tunesafe.com site has to pay for its own server and it also has to pay Amazon the fees for S3 data transmission and storage.

How does tunesafe.com get the money? S3 charges for both data transmission and data storage. Because of the way iPods are normally used, it may be possible to charge a flat subscription rate or a graduated one according to capacity (so much for a 20GB iPod, so much for a 40GB iPod). After the initial 20GB (or 40GB) of upload, our data transmission costs are likely to be practically zero.

Otherwise we could charge for usage. Since the server knows what has been transmitted for any given user, and what is being stored for that user, it could charge the user’s credit card each month (just as Amazon are charging us) or it could take a deposit, eat away at it, and when it was about to run out it could ask for an extra deposit.

Technical risks

With backup, it pays to think in the long term and it pays to be pessimistic.

Anyone who has been in computing for any length of time has come across bitrot – the decay of digital data.

Physical bitrot is when you want to retrieve important data from an 8″ floppy disk five years after you threw away your last 8″-disk PC (for a high-profile public example of this problem, see this article about the BBC Domesday Project). Amazon S3 eliminates physical bitrot because it eliminates our contact with physical media.

Logical bitrot is when the bits and bytes are readable but incomprehensible. NASA nearly lost the archives of their Viking project to this: as this article describes, they had CDROMs full of data from the Mars landing but no-one could remember what the data meant. We take great care that Cardbox should not suffer from this: we have always ensured continuity of data formats and can still retrieve users’ data from 8-bit Cardbox databases of the early 1980s. But we have been hit by logical bitrot ourselves. For almost a year we used a commercial backup program to create compressed backups on CDROMs, and then the manufacturer released a new version for Windows XP. The new version couldn’t read backups created in the old format. We abandoned that program but the year 2003 remains a thin one in our archives.

Protecting against logical bitrot is Tunesafe’s responsibility and we’ll take it seriously when we set up the system. The aim will be to allow retrieval of backup in some form even if Intel-based PCs become obsolete and the Tunesafe program dies with them.

Commercial risks

Bitrot isn’t the only risk. You are storing your valuable iTunes data in storage space that isn’t yours and that you don’t pay for directly.

  • What if the people behind tunesafe.com get bored and decide to do something else?
  • What if they go bust?

The trouble is, the commercial relationship is between tunesafe.com and Amazon: you, the user, are not involved. So if tunesafe.com stop paying Amazon, Amazon will quite reasonably erase tunesafe.com’s data – including your music.

We can try to build up your confidence in the stability and trustworthiness of tunesafe.com; but in the long term most businesses fail. It is 25 years since we launched the first version of Cardbox. None of the giants of the software world that were around then are still alive and independent today.

You can trust us” is a good message for any business to convey; but “you don’t even need to trust us” would be even better.

Next time, I’ll describe how Tunesafe can be made to work without a central server, so that if tunesafe.com disappeared tomorrow you could continue to make backups and retrieve your data from your backups for as long as you wanted.

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One Response to “S3 in Business: 3 – tunesafe.com”

  1. Brad Says:

    I have not tried S3 so I don’t know what all it does.. but I use SuperSync (www.supersync.com) for backing up my music library.. pretty easy to sync my music collection in sync with a master library.. seems like if you got a file system that worked with S3 (jungledisk) you could keep everything backed up and perfectly in synch with iTunes. SuperSync is not fully automated–you have to manually do a “rescan” that can run in the background to sync any changes.. which if you were running over a WAN would take a bit of time.. but seems like something I need to check out!

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